Trustindex is a great tool for showcasing customer reviews on your website. But sometimes, the script might stop working sitewide, leaving you frustrated. If you’re facing this issue, don’t worry! Let’s go step by step to fix it.

Common Reasons the Trustindex Script Stops Working

Before diving into fixes, let’s look at what might be causing the problem:

  • Conflicting Scripts – Other scripts on your site might interfere with Trustindex.
  • Cache Issues – Your browser or website cache might be causing trouble.
  • Incorrect Installation – The script might not be embedded properly.
  • Plugin Conflicts – Some plugins, especially caching or security ones, can block Trustindex.
  • Outdated Code – If you haven’t updated the script in a long time, it might be outdated.

Step 1: Clear Your Cache

Sometimes, a simple cache issue can break the script. Try this:

  1. Clear your browser cache.
  2. Clear your website’s cache (if you’re using a caching plugin).
  3. Reload your site and check if the issue is gone.

If that didn’t work, move on to the next step.

Step 2: Check for Script Conflicts

Other scripts on your site might be stopping Trustindex from loading. Here’s how to check:

  1. Open your site and right-click anywhere.
  2. Click on Inspect (or press F12 on your keyboard).
  3. Go to the Console tab and look for errors.
  4. If you see errors related to JavaScript or Trustindex, another script might be causing the problem.
  5. Try disabling other scripts one by one to identify the conflict.

Step 3: Verify Installation

The Trustindex script needs to be installed correctly. Verify that it is placed in the right location:

  1. Go to your website’s backend.
  2. Check if the script is inserted in the <head> or <body> section (as per Trustindex instructions).
  3. Ensure there are no missing or extra characters in the script.

If everything looks fine but the issue persists, try re-pasting the script.

Step 4: Disable Plugins Temporarily

Some plugins, especially security and caching plugins, might block Trustindex. To test this:

  1. Disable all your plugins.
  2. Check if Trustindex works.
  3. If it does, enable the plugins one by one to identify the culprit.

Once you find the problematic plugin, try adjusting its settings or switching to an alternative.

Step 5: Update the Script

If your script is outdated, it may not function properly. To update:

  1. Go to Trustindex.io
  2. Get the latest script version.
  3. Replace the old script with the new one.

After updating, reload your site and test if the issue is resolved.

Step 6: Check for CDN or Firewall Blocking

If you’re using a CDN (like Cloudflare) or a firewall, they might be blocking Trustindex. To fix this:

  • Log in to your CDN or firewall provider.
  • Check if Trustindex’s domain is blocked.
  • Whitelist Trustindex if necessary.

Step 7: Contact Trustindex Support

If none of the above solutions work, it’s time to seek help.

  1. Go to the Trustindex Support Page.
  2. Describe your issue in detail, including any error messages.
  3. Attach a screenshot of your console errors (if any).

Their support team should be able to help you troubleshoot further.

Final Thoughts

Fixing the Trustindex script is usually straightforward. Start with simple checks like clearing cache and verifying installation. If that doesn’t work, disable conflicting plugins and update the script. In most cases, following these steps will get the script working sitewide again!